For optimal results during your residential cleaning, please ensure that countertops, shower areas, floors, and furniture are free from clutter prior to our arrival. This allows our team to clean your spaces thoroughly and efficiently.

Kindly secure all personal belongings and inform us of any specific areas or items you prefer we do not service.

For interior refrigerator cleanings, please note that we cannot handle food items for safety reasons. It is the customer’s responsibility to ensure the unit is emptied prior to our arrival.

For Move-In/Out Cleaning, please ensure the home is completely empty, including the refrigerator, cabinets, and drawers. Additionally, the home must have running power and hot water for our service.

We have a 24-hour cancellation policy. Cancellations made on the day of the scheduled cleaning will incur a $35 fee.

If we arrive on-site and the home is not prepared for cleaning—such as lacking water or power, or being in a condition beyond the agreed-upon scope of work—a $50 trip charge will apply.

If the home’s condition exceeds the scope of the scheduled service, we will consult with you directly to determine the best approach for proceeding with the cleaning. This ensures we can meet your needs effectively and complete the job to your satisfaction.